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FAQ's - Frequently Asked Questions


What is a short haul move?
This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves.

What is a local move?
This usually refers to moves that are less than 100 miles and within the same state.

What is an intrastate move?
This refers to a move of more than 100 miles within the same state.

What is a local move?
This usually refers to moves that are less than 100 miles and within the same state.

What should I do if one of my items is damaged during the move? 
Professional movers and packers do their best to ensure all your belongings arrive safely to your destination. However, damage sometimes occurs. In this case, please email or call your moving company as soon as possible with the details.  

How should I pack breakable items such as glass, crystal or china?
Make sure you choose a container that has a sturdy lid and room for lots of cushioning. Place a 2-3 inch layer of crushed paper on the bottom of the box and then wrap each item individually with a soft material for protective padding. Pack the heaviest items first followed by lighter ones and use crushed paper to fill in any empty spaces in the box. After sealing the box with tape, mark it “FRAGILE” and list the contents.

What is a short haul move? 
This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. 

What is long carry? 
You may be charged an additional fee if the moving van can’t come within a certain distance from the entrance of your destination. This is generally 75 feet, but you need to check with your particular moving company. ? 

How long will it take me to move?
Your actual move will depend on many factors including the weather conditions, size of your shipment, time of year, distance to your destination and time required for loading and unloading.

What is valuation?
This refers to the degree of value of your shipment. A valuation charge compensates movers for assuming a greater degree of liability than the base transportation charges.

What is a moving kit?
This is a kit that has been designed by professional packers to include everything you need to pack an entire home or apartment.

Do employees of moving companies have to be insured?
Yes, you should verify that all the professional movers and packers are insured by the company you select.

Can I ask my movers to place the furniture where I want in my home?
Most movers will place the furniture where you would like. However, you need to remember that you are being charged per hour so decide where you would like the furniture to go beforehand.

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